Last Updated: 14th April 2026
At Timeless Tunes And Treasures, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, India).
By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information:
· Name, phone number, email address
· Shipping & billing addresses
· Order history and payment identifiers
· Social login data (if applicable)
Technical & Usage Data:
· IP address, browser type, device information
· Pages visited, clicks, referring/exit pages
· Date and time of access
Communication Data:
· Emails, messages, or customer support interactions
This information helps us provide services, prevent fraud, improve your experience, and meet legal obligations.
2. How We Use Your Data
We use your information to:
· Process and deliver orders
· Coordinate with courier/logistics partners
· Generate invoices and track payments
· Send order updates and delivery notifications
· Respond to inquiries and provide customer support
· Detect and prevent fraudulent activity
· Comply with taxation, regulatory, and legal obligations
3. Cookies & Tracking
· We use cookies and similar technologies to enhance your browsing experience and personalize content.
· Third-party advertising partners (e.g., Google) may also use cookies to measure ad performance.
· You can manage or disable cookies via your browser settings, though some features may not function properly if disabled.
4. Data Retention & Deletion
· Order-related data is retained for at least 5 years or longer if required by law.
· Payment information is retained as per RBI guidelines.
· You may request deletion of your account once all orders are completed and return/refund windows have expired.
· Requests may be postponed if they conflict with ongoing transactions, fraud investigations, or legal obligations.
5. Your Rights Under DPDP
As per the DPDP Act, you have the right to:
· Withdraw consent at any time
· Access personal data held by us
· Correct inaccuracies in your data
· Request deletion of your data
· Raise grievances regarding data handling
Note: Account deletion requests are deferred if an order is in progress, a return/refund is pending, or a fraud investigation is ongoing.
6. Children’s Privacy
· Our website is not intended for users under 18 years old.
· We do not knowingly collect personal information from children.
· If you believe your child has provided personal information, contact us to promptly remove it.
7. Third-Party Sharing
We do not sell your personal information.
We may share data with:
· Courier and logistics partners (for delivery)
· Payment gateways (for secure processing)
· Government or legal authorities (if required by law)
We have no control over third-party advertisers and recommend reviewing their privacy policies separately.
8. Online Activity & Social Login
· This policy applies only to data collected via our website.
· Social login data (e.g., name, email, avatar) is collected with your consent to create your user profile.
· Consent can be revoked at any time via your profile settings or by contacting us.
9. Security
We implement reasonable security measures to protect your personal information. While we strive for robust protection, no online system can be completely secure.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the last updated date.
11. Contact Us
For questions, concerns, or data-related requests:
timelesstunesandtreasures@gmail.com
Summary
This policy ensures that:
· Your data is collected only as needed
· You have rights and control over your data
· We comply with DPDP regulations
· Your information is protected and used responsibly