At Timeless Tunes And Treasures, we want you to have a great experience shopping with us. Since vinyl records are delicate and often unique, our policy is designed to be fair while protecting the quality of every item.
Order Cancellation
- Orders are processed quickly to ensure fast delivery.
- Cancellation requests can be considered within 72 hours of placing the order, only if the order has not yet been shipped.
Returns (7-Day Window)
- You may request a return within 7 days of receiving your order.
- To be eligible:
- The item must be unused, unopened, and in its original packaging.
- You must notify us within 48 hours of delivery.
- Returns are accepted only for items that arrive damaged or defective.
Refunds
- Once we receive and inspect the returned item, we’ll notify you of the status.
- If approved, your refund will be processed within 5–10 working days via your original payment method or bank transfer.
Exchanges
- We’re happy to offer exchanges only for items that are damaged or defective.
- Just email us with your order details and proof.
A Few Important Notes
Vinyl & Turntables
Vinyl records are sensitive to playback equipment.
Damage caused by suitcase turntables or improper setup (such as skipping, warping, or scratches) is not considered a manufacturing defect.
Pre-Owned Records
Pre-owned records are part of the charm of vinyl collecting
- They may include minor surface noise or occasional skips.
- Because of this, we’re unable to offer returns or refunds on pre-owned records unless they arrive physically damaged (e.g., broken in transit).
Live Albums
Live recordings often reflect the authenticity of the performance.
- Variations in sound quality are normal and not considered defects.
- Refunds are only possible if the record is damaged during delivery.
Partial Refunds (If Applicable)
In some cases, partial refunds may be issued for:
- Opened items
- Items not returned in original condition
- Returns requested after the 7-day window
Return Shipping
- Return shipping costs are to be borne by the customer.
- Shipping charges are non-refundable.
Need Help?
If something isn’t right with your order, we’re here to help.
Reach out within 48 hours of delivery with photos/videos:
We aim to keep things transparent and fair while ensuring every record finds the right home. If you ever have questions before purchasing, feel free to reach out and we’ll be happy to help!