At Timeless Tunes And Treasures, we take great care in packaging and shipping your vinyl records to ensure they reach you safely.
Order Processing & Dispatch
· Orders are typically processed and dispatched within 4–7 working days after payment confirmation.
· Since vinyl records require careful handling and protective packaging, some orders may take slightly longer, especially during:
o Festivals or public holidays
Estimated Delivery Time
· Once dispatched, orders are usually delivered within 8–14 working days.
· Delivery timelines may vary depending on your location and courier service availability.
Shipping Partners
· We work with reliable courier partners experienced in handling fragile items like vinyl records.
· Courier selection is based on location, serviceability, and product safety.
Tracking Your Order
· Once your order is shipped, you will receive a tracking number via email.
· You can track your shipment directly through the courier partner’s website.
Delivery Attempts & Failed Deliveries
· Courier partners typically attempt delivery 2–3 times.
· If the delivery fails due to:
o Customer unavailability
o Incorrect/incomplete address
The order may be returned to us.
· In such cases:
o Reshipment can be arranged at an additional shipping cost
o Orders will be held for up to 30 days for redelivery requests
o After 30 days, the order may be cancelled without refund
Address & Delivery Responsibility
· Please ensure your shipping address is accurate and accessible.
· If delivery fails due to incorrect or restricted address:
o You may request reshipment (charges apply), or
o Request a refund after deduction of shipping/handling fees
Delays Beyond Our Control
While we strive for timely delivery, delays may occur due to:
· Weather conditions
· Natural disasters
· Local restrictions or strikes
· Courier or logistics disruptions
We appreciate your patience in such situations and will keep you informed wherever possible.
Important Delivery Scenarios
· Marked Delivered but Not Received
If your order is marked as delivered but not received, we will initiate an investigation with the courier.
o If delivery is confirmed, we may not be able to issue a refund.
o In certain cases, you may be asked to file a formal report for further assistance.
· Refusal of Delivery
If you refuse to accept the order without a valid reason:
o Refunds will be processed only after the item is returned to us
o Shipping and handling charges will be deducted
· Delayed Shipments Already Dispatched
Once an order has been shipped, it cannot be cancelled.
You may initiate a return (if eligible) after delivery.
We’re committed to delivering your records safely and efficiently. If you have any questions about shipping or need assistance, feel free to reach out to us and we’ll be happy to help.